Before Filing a Report

By filing a report, you are contributing to making the organization safer, fairer, and more transparent.

You can choose to remain anonymous or, if you prefer, share your identity with the Reporting Manager to facilitate the investigation. In either case, the law guarantees that the Reporter is always protected against any form of retaliation.

For the report to be properly analyzed, it is essential to include as much detail as possible.

We remind you that reports must be made in good faith. Misuse of the channel or the submission of false information constitutes a serious practice that undermines its purpose and may result in sanctions.

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The Whistleblower
How would you like to file your complaint?
Anonymously

If you prefer not to disclose your identity during the process, you may choose to report anonymously.

When reporting anonymously, you may find it difficult in future to invoke the protection of the law on reporting irregularities and may not be able to provide the data for the best possible processing of the complaint.

If you choose to report anonymously, you should make sure that you leave no electronic trace throughout the process. Check for metadata in the files you load and do not use this system on a company computer or mobile phone. Thus, you will have the best possible protection as anonymous whistleblower.

Confidential but not anonymous

You can choose, make your complaint confidentially. Its identity will only be revealed to persons who treat and investigate the complaint, but always confidentially and under the General Rules for the Protection of Infringement Reporters, established in the Law 93/2021 of 20 December.

Your identity will not be revealed to other persons/entities without your consent.

By using the reporting channel confidentially, which is recommended, it provides the best possible processing as it can facilitate the investigation process.

Selecting this option will allow you to receive notifications in your email inbox whenever there is an update to your complaint.
The complaint
Complaint Channel
External

External complaints shall relate to verbal or written communications of offences reported to the Entities as competent authorities, in accordance with and for the purposes of the provisions of this Article. Article 12 of Law No 93/2021 of 20 December.

Internal

Internal complaints concern verbal or written communications of offences committed within an Entity.

Description of external complaint categories
Description of internal complaint categories
Verbal description of the complaint (optional)
Caso pretenda apresentar a denúncia através de registo verbal (áudio), deverá assinalar o campo de consentimento abaixo, autorizando o respetivo registo.
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Revision information
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Safe box

The complaint channel.

To ensure secure communication, you need to create a secure mailbox, even if you've already provided your contact information. This measure ensures that all interactions with us are more secure, confidential, and accessible.

Through the secure mailbox, you can:

  • track the progress of your report
  • send additional information
  • respond to any requests for clarification.

When you submit the report, you will receive a process code. To access your secure mailbox, you must also set a personal password.

You will need the process code and password each time you log in.